ITIL may not ring a bell to those just starting in the IT industry. It stands for Information Technology Infrastructure Library, a set of concepts and practices for dealing with IT. It was established in the 1980s when the then-called Central Computer and Telecommunications Agency (CCTA), now titled Office of Government Commerce (OGC), was ordered to make an approach for efficient and cost effective use of IT resources. They needed an approach that is independent on any provider; thus, resulting in ITIL.
The said approach is now being applied for over 20 years around the world.
In a nutshell, the concept gives detailed account of IT practices that can fit to any IT system. It gives a collective model for the activities of an IT department, which are divided into forms, providing framework to make the IT service more complete. The approach describes what must be included in the IT Service Management to give the required IT services.
The concept addresses five components. The first is the business perspective. In this element, the concept focuses on areas like partnership and outsourcing, adapting the business to changes, business continuity management
Another factor is the IT infrastructure management, which deals with areas like systems and environmental management, computer installation and acceptance, network service and operations management, and management of local processors.
For application management, ITIL centers on software life cycle support and screening IT service for operational application.
Its core is depicted as the elements of service support and service delivery.
Why do companies use the concept? Companies swear by it because of its cost efficient benefits. With the program, the provision of IT functions are more customer-centric, plus the services are said to be clearer, in more details, and in a simpler to understand language.
ITIL is also advantageous to IT organizations as they become economical and develop a clearer structure. It gives a reliable frame of reference for communications within the organization and with suppliers too. With the system, organizations become more focused on the corporate aims as well.
The said approach is now being applied for over 20 years around the world.
In a nutshell, the concept gives detailed account of IT practices that can fit to any IT system. It gives a collective model for the activities of an IT department, which are divided into forms, providing framework to make the IT service more complete. The approach describes what must be included in the IT Service Management to give the required IT services.
The concept addresses five components. The first is the business perspective. In this element, the concept focuses on areas like partnership and outsourcing, adapting the business to changes, business continuity management
Another factor is the IT infrastructure management, which deals with areas like systems and environmental management, computer installation and acceptance, network service and operations management, and management of local processors.
For application management, ITIL centers on software life cycle support and screening IT service for operational application.
Its core is depicted as the elements of service support and service delivery.
Why do companies use the concept? Companies swear by it because of its cost efficient benefits. With the program, the provision of IT functions are more customer-centric, plus the services are said to be clearer, in more details, and in a simpler to understand language.
ITIL is also advantageous to IT organizations as they become economical and develop a clearer structure. It gives a reliable frame of reference for communications within the organization and with suppliers too. With the system, organizations become more focused on the corporate aims as well.
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