Effective telephone communication requires etiquette. When talking with your customers, you must be as sharp as possible, not only in selling but also in observing your telephone manners. It's perfectly okay to answer the telephone with confidence. You should never forget to let etiquette guide you throughout though. If you showcase unwanted conduct, you might lose that potential sales experience!
Have you formulated your how to sell strategy on the telephone? If not, then here are phone etiquette tips and how to sell on the phone strategies that help you boost your telephone communication proficiencies on a holistic level.
Don't eat while talking. Yes, this is like a table manner. You are not supposed to eat while your telephone conversation is going on. Chewing off food gives a distinct sound. Your clients immediately know if you are eating as you speak. This makes you sound unprofessional and ill-mannered.
Don't let your clients wait too long before you respond to the call. Answer the telephone on the second ring. First ring is abrupt. For a brief period of preparation, it is highly advisable to answer the phone on the second ring.
Do not argue with your callers. Keep your cool at all times. As they say, try not to take things personal. If an angry customer lashes at you, act accordingly. Remain courteous and polite. Never ever snap back at your customer. The best thing to do is to relate the situation to them without aggravating the situation.
Smile before you answer the phone. Smiling puts you and your client in a positive frame. A smile sends out positive energies to your prospect and accentuates a friendly, effective vocal projection.
Have you formulated your how to sell strategy on the telephone? If not, then here are phone etiquette tips and how to sell on the phone strategies that help you boost your telephone communication proficiencies on a holistic level.
Don't eat while talking. Yes, this is like a table manner. You are not supposed to eat while your telephone conversation is going on. Chewing off food gives a distinct sound. Your clients immediately know if you are eating as you speak. This makes you sound unprofessional and ill-mannered.
Don't let your clients wait too long before you respond to the call. Answer the telephone on the second ring. First ring is abrupt. For a brief period of preparation, it is highly advisable to answer the phone on the second ring.
Do not argue with your callers. Keep your cool at all times. As they say, try not to take things personal. If an angry customer lashes at you, act accordingly. Remain courteous and polite. Never ever snap back at your customer. The best thing to do is to relate the situation to them without aggravating the situation.
Smile before you answer the phone. Smiling puts you and your client in a positive frame. A smile sends out positive energies to your prospect and accentuates a friendly, effective vocal projection.
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