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Tuesday, June 25, 2013

Allow Hosted PABX To Restore Company Competitiveness

By Clack Kenneth


Many business have used some type of PABX system to run their office telephones. It has been very useful in the role of a switchboard, enabling easy distribution of calls, and has become the standard for such systems, having very little opposition. With hosted PABX system arriving on the scene with superior functionality, the situation has changed completely, and the older technology could possibly soon be phased out.

In the area of equipment cost, the newer system has a huge advantage. In fact, the costs are now so low that it is offered for general residential use as well. The service provide absorbs the set-up costs, and a PC and adequate Internet link are all that is needed. Many homes already qualify by having the necessary equipment, only requiring the software to get started.

Another factor is that the price of calls is also sharply reduced. Being able to save on monthly telephone bills is really good news to most companies. Telephone companies always feared the advent of VoIP, and this software is making that fear a reality. Cost savings achievable in this area can provide funding needed for other business activities, or provide increased profitability, as well as improved productivity.

With this new concept, functionality, apart from internal VoIP links, resides on the hardware of the Service provider, which handles external calls, both local and international, using VoIP technology. The cost of calls has decreased dramatically, and the telephone has become more effective than ever.

There is an advantage to the company in that capital expenditure on PABX equipment is no longer a factor. All that is necessary is a monthly fee, usually based on usage, and this is much less than previous monthly telephone bills. Most companies will already have a hardware capable of handling internal VoIP calls, and there are no extra maintenance costs.

While cost and speed of data lines used to be a problem, the availability of affordable uncapped ADSL or other fast connections is making the implementation of this improvement possible in South Africa. VoIP has enabled many people to keep in touch with family overseas, and the economy is set to benefit from improved communications. The Information Revolution is increasingly making itself felt.

Companies still using the old-fashioned land-lines should definitely investigate the potential of hosted PABX, as should householders. The cost savings possible can help stretch limited income further. Costs in south Africa are on a rising trend, and any reduction should be gratefully welcomed by everybody . After all, there can be no justification for paying more than you need to.




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