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Sunday, September 9, 2012

How Businesses Can Use Small Business Telephone Systems To Stay In Contact With Customers

By Rhett C. Slavin


Companies will need to use appropriate small business telephone systems in order to stay in contact with their clients. It does not make a difference how large a business is, they will need a system and a calling plan that can handle the call volume and needs for the business to run smoothly. Several plans are available from small ones that cover inbound only calls or broader ones that include international phone calls, computers, and fax systems.

Limited calling plans for small business telephone systems usually charge by the minute for incoming calls and also have a low monthly fee. Other services can be integrated to the calling plan for small fees as well such as data plans and fax services. With these basic calling plans, companies will usually use their existing equipment or provide their own equipment. Along with the basic calling plan, the business is often provided with a toll-free phone number so that customers can easily contact them.

Businesses that deal with a lot of calls would reap the benefits of having a plan with more features and that charges a flat rate for services rather than by usage. If a company handles a large volume of calls every month, then this type of phone plan would work best. Based on the business' needs, they can choose options that allow for national and international calls. VoIP services are another popular option for a business because these often have lower rates over traditional phone lines. Some telephone service providers will often provide the phone equipment that is needed for the system.

The features that the business chooses for its phone system is equally important since several things may be overlooked without the proper ones. Common capabilities that small business telephone systems use are voicemail, call waiting, PBX, conference calling, and transfer. These types of features make the service more efficient and eliminate the need for multiple phone lines as well as eliminate missed calls.

Businesses that wish to have effective communication with both workers and customers will need to have small business telephone systems that can handle all of their needs. They will have to select a plan that covers the volume of calls that they will be handling, both inbound and outbound. Some of the other features that businesses may opt for are 800 numbers, voicemail, call waiting, PBX, and more. With the right system and features, businesses will be able to successfully communicate with their customers all over the world.




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